Once your kit is received, it will take up to 4 weeks to process your kit. This site states numerous clean out bags that I've sent using their prepaid labels has never been received, and when I follow up with them, they state I should insure them, but the postal clerks tell me that that shouldn't be necessary for these type of prepaid shipping labels. Total scam. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. with your order number to request a cancellation. OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. back to Once an order has been placed, we cannot change the chosen payment method. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? There is no time period in which you have to spend yourPacSun credit as it has no expiration date. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. This can provide reassurance to potential customers seeking quality products or services. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. Want a bag or a pair of shoes to match your new thrifted outfit? You cannot return or get a refund for any final sale items. If your order is arriving in multiple shipments, you may have different return windows. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. Please reach out to madewellforever@thredup.com with your order number to request a cancellation. My order tracking number is not updating. However, you can occasionally find Thredup coupons for free shipping with no minimum spend right here on Forbes. Once processed, it may take your bank up to 7 business days to credit the refund to your account. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pacsun@thredup.com. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! What is your cancellation policy? I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. There is no phone number anywhere for Thred up. Youll receive an email confirmation once your kit is activated. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back Desired outcome: See a list of ineligible brands here. If you have additional questions, reach out to oakandfort@thredUP.com for support. "Hi Chanel, I want a a refund or my shoes! Yes. Overall, I got an average of 50 cents per item. Hi, First-time shopper? #B2Q4W-GGE79 could not be accepted by our processors. With the Rescue Box, you can enter in your sense of style and get a personalized box sent directly to your door. We hope to expand to other states and countries in the future! I never got a refund so I checked the site. Once shipped, you should receive it in 3-8 business days. Limited time! Please reach out topop-support@thredup.com with your order number. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Desired outcome: The company does not address complaints on our platform and users often have issues with the sellers and the returns process. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. SHOP SELL FAVES Reach out to us at pop-support@thredup.com. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Vera Bradley will send an email explaining how to access your shopping credit. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. It is too long by 1/2 inch at least. Items were unclean or stained All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. So frustrating! We only accept online returns for Vera Bradley Forever Favorites. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! I would like a response to my inquiry! Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Your refund will be issued to your original form of payment. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. If the estimated delivery time frame for your package has passed, please contact pop-support@thredup.com with your order number, and well be happy to track your package. We will keep you updated every step of the way via email. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Be sure to activate it here. You cannot return or get a refund for any final sale items. I believe this is just a fraudulent scam. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. Once shipped, you should receive it in 3-8 business days. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Have no damage, such as missing parts, rips, stains and odors. Directly to your inbox. Reach out to us atverabradley@thredUP.com. How do I return my Clean Out Kit once it is ready? 2023Forbes Media LLC. You can return your items within 14 days of the delivery. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. My order was delivered, but on the threadup site it still shows as 'in transit'. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Thredup Inc. Website. If your order is arriving in multiple shipments, you may have different return windows. Then I got this email from them to 'clarify' the situation: Users who wish to receive a commission from the sale of their items can either request a Standard Bag, which is free of charge and requires up to two weeks to be . The 14-day timeframe starts when an item is delivered, not the order as a whole. A complete refund and no more run around! I have no gift card and cannot get them to answer where that gift card is. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Does thredUP offer international shipping. Yes. It takes approximately 1-2 business days to process your order. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Terms are subject to change. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. Read More TDUP Stock News Headlines If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Once shipped, you should receive it in 3-8 business days. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Return Processed by Thred up May 31, 2022. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Desired outcome: Keep in mind that you will be charged a $1.99 restocking fee per item and the original shipping costs are not refunded. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. 15%. Athleta credit is store credit and can be used to purchase any items in store or online atathleta.com. There is no way to return these for "not as described" as I would lose my shipping charge and this BS $1.99 restocking fee. Please reach out to athleta@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! Desired outcome: Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below).
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