First, I work in a system, and I respect that. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. We told her we were going to order it and it was supposed to be there that day. I tried to always keep a positive attitude and remain flexible, knowing that being short-staffed was a stress to everyone, so I was willing to do what was necessary to keep the team moving together. ", "I have experience in ordering medical supplies and maintaining inventory. It's great that you are working on asking for help from a variety of people when needed. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I understand the need for change and do all I can to support it. ", "I'm a very detailed and organized person. I also plan to attend community events to begin to network with other healthcare professionals I can connect and build relationships with. My youngest daughter is involved in volunteering. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. ", "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. "I am very much a people person and excel at building and maintaining relationships with others. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. When I enjoy what I do it doesn't feel like a chore. This could include increasing budgets or improving patient care. ", "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. We met a few times, delegated assignments, and planned to meet again in a few weeks. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Perhaps you have a keen eye for detail. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. "My customer service skills with my patients are definitely one of my strengths. Being organized and prioritizing what tasks I needed to do that week helped me stay on track with my schoolwork. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I'm a good listener, and my coworkers and patients like that about me. ", "When I started in Interventional Radiology, I was not trained in IR procedures. I consider myself to be a strong relationship builder and take pride in my people skills. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. ", "Delivering bad news to a patient is very difficult. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I want to add value immediately, and the quicker I can learn the roles and responsibilities of the job, the quicker I can be working independently but still supporting the larger team. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. "Since I am new to healthcare, I do not have any formal experience in this area. I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. I am always sure that when at home, my family gets my attention first. Strong communication skills are required to be an active leader. We did that twice a week, and it completely solved our scheduling problem. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I make sure the on hands are right for the computer to order what's on auto order. The group was very diverse in age as I was the youngest volunteer on the trip, and the oldest was in their sixties. It's professional to take a few minutes after an encounter like that and let those emotions come and go. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Every person I care for has a story. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. ", "This is a great question. ", "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. I greatly value diversity. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I then broke those larger assignments down into milestones and would also put those on my calendar to help me stay organized and on track. Our date tracking prior to 2019 was not accurately kept. The patient was angry and threatened to leave AMA. I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. Stay calm and just be yourself during the Did you consider how leaving AMA would impact his health and well-being? In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I greatly value the information shared between fellow professionals in our field. I love my job. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Each and every employee plays a critical role in the patient care process. I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. ", "A bit about me - I love to travel, read, and conduct research. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. We all agreed to use a group chat; that way, there was less tension than in one-on-one texts and relaying information, reducing the likelihood that an argument would break out between the two. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Even though it was only a few hours a week, I found the position to be very stressful. ", "I once worked in a very difficult environment and toxicity really started with our leader. Web57 questions about Interviews at Kaiser Permanente What does it mean after your If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I would be empathetic and put myself in their shoes so that I could anticipate how they would feel or what questions they may have. "When I was in college, I worked at a fast food restaurant, so naturally, there was a lot of interaction with the public. Make them think we care about them as if they were our family members so that they will come back.". I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I called my manager to explain what I thought had happened and why my drawer was short. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. We completed the assignments together and built some conflict resolution skills along the way. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. We came up with a solution that meant they could complete their tasks independently, and the rest of the group would review their contributions. Excellent! I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Working at Kaiser Permanente, there are many emotions that staff can experience in a day. "I know that Kaiser Permanente values compassion, quality care, and collaboration. I believe that, if asked, my colleagues and supervisor would say the same about me. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Vaginal douches. ", "Every day at work, I remind myself that everyone I come across has their struggles. Since I have two high school girls who are involved in music. Discuss how you can thrive in this role, even during the most stressful times. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Difficult conversations require patience, kindness, and compassion, and that's how I would approach communicating difficult news to a colleague or patient. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Just like when I fill, I make sure the bottles are organized and in their place.". I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Most interviewers will interpret a cliche response like that as dodging the question. I really enjoyed both aspects and believe in a professional setting such as Kaiser Permanente, I would be successful in both a team-based setting and an individualized setting. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Learn more. In a Wednesday press release Geisinger and Kaiser said the newly formed Risant Health would expand Maybe you can see opportunity when others can only focus on the issue. I felt like I had a good relationship with this colleague, for the most part, so I asked him to have coffee together one day. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. ", "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. What resources do you prefer to stay on top of industry trends and changes? He ended up requesting and receiving a transfer. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Also, avoid telling the interviewer that you get along with everyone all the time. Very nice answer. That way, it's easier to transition care, and the patient has all their info in the same place. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related If possible, pick a weakness that is not a core skill for the position you are interviewing for. A woman came in and handed me the money for her items and gas, and I handed her back the change. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. ", "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. I believe I could add value to Kaiser Permanente by contributing this strength and core value if given the opportunity. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I truly enjoy working with the public, I understand the core values of Kaiser Permanente, and I look forward to providing an excellent experience for the patient and their families so they continue to return to us for care. ", "I was working in a clinic where the primary population was low income. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I also check what's low and order specialty if it's a fast mover. I understand the dynamics of a team and what it takes to be successful, and I find great value in working as a team to create positive outcomes. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. But I don't want you to be surprised by the information. It sounds as though you are highly organized and methodical in your work. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". Second, I want to be the best at what I do. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I instantly knew what had happened; I had been scammed. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. "In college, I took a business course, and in it, we had a group project with four total students assigned to research a company, do a SWAT analysis, and present it to the class. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I believe my drive to collaborate with others and provide excellent customer service for patients would add value to Kaiser Permante's team. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Great answer! These are all excellent skills to have, and you sound very talented! Some patients need a lot of attention; some want less, and some need boundaries. Maybe you are a pen and paper person. My approach is to tune out the negativity and try to figure out why the personality is difficult. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. I asked him how things were going at home and work, and he shared a lot of frustrations and problems he was having. In that case, I would treat them with kindness and respect, and once they demonstrated those unwanted behaviors, I would have an honest conversation with them one on one about the situation to help them better understand my feelings, where I was coming from, and solutions on how to resolve the conflict. To help you prepare for a Kaiser Permanente job interview, here are 35 Then I organized and effectively communicated this information with my attending. Dress and groom Last, I adapt to the individual. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Every day I learn something, and that's because I choose to get better. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I like to be on time with my schedule to ensure that our patients are assisted properly. Common stages of the interview process at Kaiser Permanente according In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. I really like this answer! ", "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. As the manager, I knew I could not let this behavior continue. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. ", "I find that with the right company, it's pretty simple to balance life and work. Apr. ", "I think my weakness is that I take too much to do. This is a great response, and it shows that you truly do care about the people that you come across every day. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. ", "I handle stress very well, and when you call my references, they will attest to this fact. This process helped make our project a success in the end. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. "I feel that one of my strengths is managing stress. My idea was to talk to users of EHR systems at all levels. There are no other roles for that position". Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. We also raise chickens and goats and have a couple of horses as well. If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. This accuracy ensures that patient care transitions from one caregiver to the next. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. How to Answer: Why Do You Want to Work Here? This approach has greatly reduced in-house issues related to communication. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. ", "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. I align with all of those values and would promote teamwork and collaboration in the workplace by being inclusive of those with various experiences, backgrounds, and education. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. If I have a problem and the solution seems easy, but I lack that resource or tool, I'm able to be creative and think outside the box to find another solution. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Sexual intercourse. I have a kind and outgoing personality. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. At the end of the day, many role titles are fluid. There were about 25 of us on the project, and after reaching out to some of the other volunteers, it appeared no one really understood who was responsible for what, and there wasn't a lot of communication to prepare for the event. "I definitely consider myself a compassionate person. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. I strive for perfection too often, which causes unnecessary stress for myself. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. ", "I like my job, and I enjoy what I do. I also made sure to teach that best practice to all new hires. I volunteered at a homeless shelter for two years, and to succeed as a house supervisor, I had to build relationships and trust with those I served. If you can add in a little bit more about your education, that would round out your answer nicely. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Your problem-solving approach is fantastic! When I was in school, I equally enjoyed working on assignments alone and as part of larger group projects. ", "No problem. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Find additional company focused interview questions by practicing from one of our industry sets. I have trained myself to adapt my communication style, so a patient gets what they need. ", "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Ultimately the patient understood and the procedure was finally completed.". In my friend group, I've always been the natural counselor, helping others in difficult times and being there for those who need someone to listen. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. Wonderful! I'm still exploring and trying to decide which healthcare career path I want to pursue, and I think starting out in this role would give me the skills and experience I need to help guide my path. ", "I work good with minimum supervision, but I also enjoy working with a team. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. WebOnline testing for Kaiser Permanente may take the form of both psychometric tests and By seeing and understanding the history, I can help guide a plan moving forward for the team. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. This is one of the reasons I have applied with Kaiser Permanente.
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