I'll make sure that Charlene knows this and also pass this on to her managers and team. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. Great Job . Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. First gas leak, then water leak which is still on going now. You can access MyHome on the web or via the MyHome app. That means we manage over 500 homes on . 0000008059 00000 n Enjoy your new home! Stonewater Inc accepts the following forms of payment: Check, Financing Available. Family owned & operated. I can see that it you have been trying multiple times to have your problems heard and resolved. I had asked them to not drop bundles of singles from a worker's shoulder onto the . Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. They agreed to remove the ridge vent and put the wind turbines back, which they did. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I would highly recommend them. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Anyone can write a Trustpilot review. You can read our current self-assessmenthere. Thanks Stonewater, for looking after my mum! Hello Mr Voysey. So far Im very happy with stonewater. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. They did do this and broke one Perlin and cracked one Rafter in my attic. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I sent an email to Stonewater this year, but never received a response. ), filed by Jason Coker. Date of experience: April 18, 2023 Reply from Stonewater - Hani. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. I must be a worry to have an active leak in her home. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! Thanks for leaving a review Natalia! We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. I'm glad everything has gone smoothly for you :) ^Jade. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Not only that the service charges have been completely inexplicably increased. I can see that someone has arranged to come out and have a look at the issues you're describing. 180 0 obj <>stream I told him that that is bath vents, not my dryer. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. 2023 Trustpilot, Inc. All rights reserved. By doing this, our aim is to deliver great customer experience as often as possible. I understand that the wait would have been frustrating. All the family can say is ' shame on you Stonewater.'' If your home is under 12 months old, find out about how to report any defects and other useful information here. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. To find more licensing information for your state, visit our. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. This will surely increase the credibility of your complaint. We wish you well for your new home :). That's great to hear! Yes, Stonewater Inc offers free project estimates. Copyright Stonewater. They must have a lot of work to do. 0000079024 00000 n Can I just say a massive thank you to Tracey leatherland you are amazing!!! When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. 0000007704 00000 n Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Great to hear your kind words about Gail. People are so lovely and really helpful. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! May 03, 2022 3:24 pm EDT. Unlock this free profile to update company info and see who's viewing your profile. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. - Hani. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. They charged for 3 wind turbines but installed a ridge vent instead. I would recommend Stonewater and will be telling everyone about my experience with them. Find out schedule planned improvements. Find out about alterations, improvements and adaptions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The broken Perlin was replaced, but the rafter was not fixed. The Customer Complaint Panel who are they and what do they do? Firstly I went over 6 weeks with no hot water and heating. 0000066584 00000 n For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Find out more about these on Estate services. Thanks for your lovely feedback! So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . I called Stonewater because when I had the wind turbines, it was nowhere near that hot. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. Give us a call or click to request a quote today. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. I notice some mold on a couple of the rafters. 'communal heating'? The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. I'm really sorry that you've had to chase us for the correct email address repeatedly. What a wonderful review. He said I guess you are, they told me to contact you. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. He got mad and came out of the attic and left to go get the right vent cap. I never received another call. We will chase your complaints to see if there's an update for you on these issues. The only time stonewater will contact you is if you don't pay your rent ironic hey? From start to finish, the agent who handled my move has been nothing but helpful. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Largo FL 33777. We never leave a job unfinished, or a customer unsatisfied with our level of service. Stonewater Inc is currently rated 4.9 overall out of 5. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Georgia explained to me everything step by step making sure that everything is put in place. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. All the staff were friendly and helpful. Answered all questions and price was very good. Then eventually got a new boiler fitted but since then nothing but issues. 0000000016 00000 n Your name * Your email address * Confirm email * Please bear with me. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? %PDF-1.4 % 0000072804 00000 n Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Your name * 0000006695 00000 n Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Stonewater is an extremely diverse company at all levels. xref I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. He went into the attic and saw the vent ducts that need to be tied in correctly. I'm not happy with the outcome. Replies to negative reviews in < 24 hours. He has denied any responsibly. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. She has been kind and supportive all the way through and very understanding. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). That housing provider was shocked at the rise and called it '' unneccesary.'' By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Stonewater continue to put the rent up but do not improve services. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater?
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stonewater complaints email address 2023